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Delivery Terms

Please read these delivery terms (Delivery Terms) carefully before ordering products from this website. By ordering products from this website, you agree to be bound by these Delivery Terms. If you do not agree with any of these Delivery Terms, do not use or order products from this website.

When do these Delivery Terms apply?

These Delivery Terms apply to all offers and agreements relating to the sale and delivery of products via this website by . When you order anything from this website (https://shop.adidas.co.id) or any web pages directly connected to this website, your agreement to the Delivery Terms during the order process constitutes your acceptance of the applicability of these Delivery Terms. It is only possible to deviate from these Delivery Terms if agreed in writing by .

’s offer and prices

The representations of products on this website are without obligation and do not bind (or ’s supplier, namely adidas). and adidas are likewise not bound by manifest clerical errors and mistakes in promotional descriptions and other statements referred to on this website. Minor colour and other variations in products are possible as a result of different image acquisition, display technologies or other technical reasons. and adidas are not liable for these variations and deviations.

The stated prices include Value Added Tax. Prices are quoted in Indonesia Rupiah. and adidas reserves the right to make price and product changes prior to an order placed by you. and adidas reserve the right to change, limit or terminate any special offers or discounts at any time.

charges shipping costs. These costs will, if applicable, be charged separately and specified and added up with the total amount of the order.

How is a contract concluded with you?

You can only order on this website if you are a consumer, not a reseller. You have to be at least 18 years of age or older to buy products via this website.

Orders you place through this website are only an invitation to you to conclude a sales contract. The sales contract is only concluded upon the confirmation by ’s e-mail to you. Until you have received this confirmation, you will still be able to cancel the order.

You warrant that the information you provide to in the request or order is accurate and complete. is not obliged to accept an order. is entitled at all times to verify an order in advance or to refuse an order without providing reasons. If does not confirm your order within ten working days, it is deemed to have been refused.


will deliver to the address indicated by you within Indonesia. can only deliver to a delivery address which is a home or office address. Deliveries will be done on business days, not being a weekend or a public holiday. We are not able to deliver to P.O. Box address.

is entitled, insofar as reasonably possible, to make split deliveries so that you receive the ordered products as soon as possible. There are no additional costs associated with such split deliveries. However, in the event that you request that deliver the order in parts, may charge you for extra delivery costs. Each split order shall constitute a separate sales contract. If is late delivering a part or one split order is faulty, that will not entitle you to cancel any other split order.

If you wish to have your products delivered by express delivery, additional costs shall be charged to you. Please check details for standard and express deliveries and the delivery of personalised products under the heading ‘Shipping‘ on this website. Delivery periods are indicative and are therefore not regarded as strict deadlines. The mere fact that a delivery period is exceeded does not entitle you to compensation. excludes any liability for any failure to meet delivery periods.

Options in case of delivery problems

If discovers prior to entering into the sales contract that it can no longer deliver the ordered products, may offer you an equivalent product in terms of quality, price and function. You are not obliged to accept the replacement product. You may return it, if you so wish, in accordance with the right of return outlined below.

If discovers after entering into the sales contract that can no longer deliver the ordered products, will be entitled to terminate the sales contract. will, of course, inform you immediately and reimburse any payments made.

Methods of payment

Please check this website for information on available payment methods. conducts an individual credit check for each purchase in conformity with this website’s Privacy Notice. Depending on the results of this check, reserves the right to refuse certain methods of payment, cancel orders or terminate the sales contract.

Information on returns

Right of return: Subject to the provisions of these Delivery Terms, you may return the products received without specifying any reasons within 14 calendar days of receipt. The 14 calendar days period commences on the day of receipt of the ordered products. The right to return product only applies if the products are unused and complete including their original packaging insofar as reasonably possible.

To activate a return under this policy you should ring the eCustomer Service team at 021 29558592 who will talk to you about the returns process.

In the event of a valid return in accordance with these Delivery Terms, will reimburse the purchase price received from you within fourteen days of receipt of the product or revocation of the sales contract. Your bank or credit card company may require additional time to process your refund and for it to reach your account.

The above right of return applies in addition to, and does not affect, your statutory or contractual rights, including under any applicable consumer protection laws in Indonesia.

Warranties and Liability

To the extent permitted by law, excludes all conditions, warranties and guarantees (whether express or implied by or arising under statute, common law, equity, trade custom or usage or otherwise), and makes no representations, relating to the products ordered by you, including warranties or guarantees of acceptable quality, merchantability and fitness for purpose. Nothing in these Delivery Terms excludes, limits or modifies any conditions, warranties or guarantees implied by or arising under statute which cannot lawfully be excluded.

Where conditions, warranties or guarantees implied by or otherwise arising under law cannot be lawfully excluded, then to the extent permitted by law, 's liability for a breach of any such condition, warranty or guarantee is limited, at the absolute option of and adidas, to the replacement or repair of the products, the supply of equivalent products or the cost of replacing or repairing the products or of acquiring equivalent products. Otherwise, to the maximum extent permitted by law, , adidas, and their respective officers, employees, agents and representatives will not be liable for any loss or damage (including any loss of profit, loss of sales, loss of market, loss of goodwill or reputation, third party claims, incidental or special damages or indirect or consequential loss or damage of any kind) to any person or entity, however caused (whether by negligence or otherwise), which may arise directly or indirectly from or in connection with these Delivery Terms, this website or any orders you place via this website.

What can you do if you are not satisfied?

You may send written complaints concerning the conclusion of the sales contract or its performance to the following address:


If you wish to make a verbal complaint concerning the conclusion of the sales contract or its performance, you may call 021 29558592

Retention of title

The delivered products will remain the property of (or as specified in the Franchise Agreement between and ’s supplier, namely adidas) until you have paid all amounts owing under any agreement to us in full, including the payment of costs, even of earlier or later deliveries or partial deliveries. You may not sell, dispose of or encumber products before ownership thereof has passed to you.

Applicable law

These Delivery Terms are governed by the laws of Indonesia, and each party irrevocably and unconditionally submits to the non-exclusive jurisdiction of the courts of Indonesia.

Maintenance of products

draws your attention to the washing and maintenance instructions printed on the labels of the products. is not liable for any damage resulting from the incorrect handling of products, including handling contrary to the instructions.

Information about batteries

Some of the products sold by may contain batteries.

Batteries and rechargeable batteries that contain hazardous substances are clearly identified by the symbol of a crossed-out dustbin. The chemical designations of the corresponding hazardous substances may be indicated under the symbol of the crossed-out dustbin. Examples include (Pb) lead, (Cd) cadmium and (Hg) mercury.

Old batteries and rechargeable batteries may not be disposed of with normal household waste.