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Yes, Registration is required for you to be able to place an order at the adidas online shop
If you have forgotten your account password, please click on Sign In and then on the “Forgotten password” link and we will email you a new one straight away.
If you need help finding a product, use our product search at the top of any page. Simply enter either keyword(s) or a product number in the search box and click on the magnifying glass icon. The results of your search will be displayed on the page, with links to particular products or groups of products. You can then refine your search by selecting the various categories in the left hand side of the page displaying your search results; for example Gender, Sports, Price Range or even Colour. Alternatively you can also search from the category drop down menu, to get to your favorites.
The adidas online shop offers the latest and greatest gear that adidas has to offer. Unfortunately due to the size and scope of our worldwide available product range, it is impossible for us to carry every product that the company makes. However, you may find on products on our websites, which are exclusively available in our market
Your order may have been cancelled for a number of reasons related to stock availability, payment or delivery address. The most common reason for cancellation is that we ran out of stock of your size before processing your order.
If your order (or part of your order) is cancelled, the relevant amount of money will of course be refunded to your bank account. Refunds are completed within 14 days, but please be aware that your local bank may take a few extra days to process the payment.
We get to work as soon as you submit your order, so unfortunately we can't cancel or change your order or order details even if it has not yet been shipped. Once you receive your order in the mail, you may return any products you don't want by following our Return Policy
Please check your details carefully before you proceed with the checkout.
To add products to your shopping cart, follow these simple steps:
To make changes to your shopping cart, follow these simple steps:
At first please click on your shopping cart by clicking on the cart icon at the top of any page.Before going to Checkout, you can make the following changes in your shopping cart if you need to:
Unfortunately we are unable to exchange products. This is due to the fact that our order processing commences as soon as your order is placed. If you wish to exchange a product, you will need to return your purchase for refund and place a new order. It is only possible to get a refund on returns when the return is in line with our Return Policy.
There's a size chart link in the product description, right next to 'Select Size’ that links to a full overview of all size measurements.
Unfortunately, we are not able to take orders over the phone at this moment
Our simple checkout process is designed to help you complete your order and finalize your online shopping visit quickly and easily. If you have already registered your e-mail address with adidas, or created an account at our online shop before, you can use your e-mail address to login. Otherwise, you can check out as a guest or create an account. Having an account will give you access to handy features such as the address book and your personal order history.
The first two steps of the checkout ask for your delivery and billing address. If your billing address is the same as your delivery address, simply check the checkbox and the billing address will be filled out automatically. If you have stored an address during previous checkouts, you can also use the address book to select this address.
Next up is the payment information. You can either pay with your credit card. Once you have entered all your data on this page and clicked continue, money will only be transferred from your card once you confirm your order on the next page. Please note that to ensure the safety of your data, your debit- or credit card data will not be stored on our systems.
After you have placed your order at the adidas online shop, your order can have one of the following statuses:
Processing: This means that you have placed an order successfully. You should receive this confirmation within minutes after placing your order. All orders are subject to availability. If an item is unavailable after the order is placed, you will be contacted by our customer service representatives.
Shipped: This means that your order has been shipped and it is on the way to you. An email will be sent out just after your parcel has left our distribution center(s), informing you of this. Please use the tracking-information from the carrier, included in the email, to obtain detailed tracking information.
We are not part of the Tourist Refund Scheme and will not be able to process any VAT refunds.
If you are having problems viewing the adidas online shop, you could try deleting the cookies and the temporary internet files. This should help to solve your viewing problems. Please ensure that your cookies are enabled.
We support the following browsers: Firefox, Google Chrome, Internet Explorer 8 and above.
If you cannot find the answer to your question here, we recommend you to call our online shop customer service team on +62 21 29558592 and let the advisor know the details of your order and / or about your open question. You can also send us an email with all the details. Our advisors are happy to assist you. email@example.com
Click the Checkout button at the top of the page to go to your shopping bag. Under the order summary click "Enter promo code" then type your voucher code into the box and click 'Apply'
Online shop vouchers are only valid for use on products that are part of a promotion or campaign, so check whether the relevant promotion is still running. Also, vouchers are not valid in combination with other promotions, and retail store vouchers can't be used in the online shop.
The following payment options are available:
Master Card Visa
Go-Pay by Go-JEK now available online
Internet Banking payment service from Bank Mandiri. Payment can be done by inserting 16-digit mandiri debit card and token.
Transfer payment services from any local account through ATM Bersama / Prima / Alto Network. Facilitated by Bank Permata.
Cash on Delivery are available within our coverage area and with payment no more than Rp. 2.000.000
3 Months Installment : minimum Rp 500.000
6 and 12 Months Installment : minimum Rp 1.000.000
No limit correct based on Customer CC limit.
Yes, it is possible. During the checkout process you can choose different addresses.
When you have completed your payment information you will enter a screen with your adidas order overview. Please check all the information on this page, since this is your last chance to correct it. After hitting ‘Confirm Order’, your order will be processed and sent to the warehouse. From this point on, if you have registered with the adidas online shop, you can track your order in your account.
By ordering products from this website, you agree to be bound by these Delivery Terms. If you do not agree with any of these Delivery Terms, do not use or order products from this website.
At checkout, you will be prompted to choose a shipping method for your product(s). Your total shipping charges will automatically compute during checkout prior to the completion of your order. Free Shipping is available for standard delivery by a minimum spend of RP 750,000.
Your order will be delivered within 2 – 5 business days (Jabodetabek Area) or 4 – 14 days for other area depending on your delivery address.
Please note our distribution center(s) are closed on public holidays in Indonesia.
For orders placed on, or the day before one of these dates, processing time will be extended by 1 – 2 working days
Special Notice: Slower delivery may be expected during these periods due to the closure of the distribution center and high demand.
Our online shop will only ship within Indonesia.
If you are unable to receive the product at the time of delivery, our delivery team will leave you a message or give you a call and make a maximum of two delivery attempts to deliver your order. A re-delivery will be attempted on the next consecutive working day.
By ordering products on this adidas online store, you agree to be bound by adidas Exchange and Return Terms. If you do not agree with any of these Terms, please do not purchase from this adidas online store.
To initiate a return, or if you have questions regarding defective merchandize returns for products purchased online on https://shop.adidas.co.id/en/, please contact our Customer Service team [top] or email us at firstname.lastname@example.org
Your refund will be processed as soon as the product you have returned is inspected by our quality assurance team and it is confirmed that it fits within our returns policy. This quality check can take up to 2 weeks, though generally less. Once the return has been approved, it takes 1-2 days for the refund to be made by adidas online store to your payment services provider (for example your credit card supplier). Please note that the time taken for a payment services provider to provide you with your refund can vary depending upon the provider. If you do not receive your refund within 21 business days, please contact our Customer Service team [top] or email us at email@example.com
For customers who have used Credit Card installments, your bank will refund 1 month of your Credit card installment.
Unfortunately we are unable to exchange products. This is due to the fact that our order processing commences as soon as your order is placed. If you wish to exchange a product, you will need to return your purchase for refund and place a new order.
If you have received products which you did not order or a damaged/defective product please do not remove any tag or take out the product from the original packaging, we also recommend you to call our online shop customer service team on [top] and let the representative know the details of your order. They are available Monday through Friday except public holiday, from 9am to 6pm. Our advisors are happy to assist you.
The return process must be initiated within 14 days of order receipt, starting from the day of receipt of the ordered products. Items should not be worn/used and should be in its original packaging. Clothing and foot-ware returns will only be accepted if the original label/hangtag has not been detached or removed.
Returned products are inspected by our Quality Assurance Department. If there is any damage to the product as a result of a manufacturing defect or deviation from factory specifications, we undertake to fully refund the cost of any defective products.
If the defect in the product was caused by reasons other than materials quality or assembly process, the original product will be returned to you. We do not refund products:
Obtained from a source other than https://shop.adidas.co.id/en/
Damaged by misuse or activities other than the intended purpose (use of running shoes for court sports or hiking footwear as work boots, etc.)
We will refund full purchase price of the relevant product(s) returned to us excluding shipping charges (if any). We may refund shipping costs only for some return cases, example – adidas delivery wrong item, item damage due to production process.